Modern IT organizations are developing more and more into service providers within their companies, sometimes even beyond company boundaries. However, many of these companies do not know the value or cost of your service. The provision of IT and non-IT services for employees as self-service also presents many companies with a challenge. You know this? Do you want automated ITSM workflows that let your support staff perform software deployments and service requests from a single console much faster? Are you planning to implement and automate new business services, service portals and ITIL®-certified service processes in other departments such as HR, Customer Service or Fleet Management?
And can you quickly create, customize or extend completely new data models, views or processes at any time without programming knowledge?With Matrix42 Service Management, you have the out-of-the-box solution at your fingertips that frees up your IT space and makes you the innovation driver for more service quality throughout your entire company. Key Benefits for IT Specialists.
The ITIL V3 process integration gives you a high degree of standardization. Your tickets are processed more quickly through a centralized management console and an intuitive self-service portal. Your workload in Service Desk is significantly reduced thanks to fully automated workflows. You can more easily achieve and monitor service quality through integrated SLA management.
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You can expand and adapt new workflows, services, and data models without requiring in-depth programming expertise across versions.